July 29, 2004

Deal of the Month

Posted in Customer-service at 8:06 pm by David Gould

In an excellent example of customer service, I recently bought 10 mini-DV tapes from Deal of the Month, whilst mentioning on the purchase form that I needed delivery by Friday. DotM wrote back to me and said they would deliver by First Class Recorded Delivery, even though their offer only included 2nd class delivery. They confirmed delivery the next day and I received the (well-packaged) tapes the day after that.

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